Frequently Asked Questions

How do I get a quote for your products and solutions?

We provide customized quotations based on your specific water testing and monitoring needs. Every project is unique, whether you're a council monitoring drinking water quality, a dairy farm tracking effluent compliance, or a research institution studying aquatic ecosystems. Contact our Kiwi-based team via the contact form, email us at sales@advanceaquaeextraction.com, or call us directly. We'll discuss your requirements and provide a detailed, competitive quotation within 24-48 hours.

Do you offer special pricing or discounts?

Absolutely! We offer special discounts for bulk orders, multi-site projects, educational institutions, iwi-led environmental initiatives, and long-term monitoring programs. We also have seasonal promotions and package deals that combine multiple products at reduced rates. Contact us to discuss your project scope and budget—we're committed to making quality water testing accessible and affordable for all New Zealanders.

What information do I need to provide for an accurate quote?

To help us provide the most accurate quotation, please share details about your testing requirements: What contaminants or parameters are you monitoring (e.g., nitrates, PFAS, microplastics, pathogens)? What sample volumes and frequency are you working with? Are you testing freshwater, wastewater, or marine samples? Do you need mobile lab capabilities or fixed laboratory equipment? The more details you provide, the better we can tailor our solution and pricing to your needs.

Are your prices competitive with international suppliers?

Yes! While we use world-class technology, our pricing is highly competitive. We understand the importance of value for money, especially for councils and community groups working within tight budgets. Plus, by working with us locally, you save on international shipping costs, avoid lengthy customs delays, and benefit from GST-inclusive NZ pricing. We also provide ongoing Kiwi-based technical support at no extra charge—something overseas suppliers often can't match.

How long does delivery take within New Zealand?

Most standard products ship within 3-5 business days to anywhere in New Zealand. For customized equipment or bulk orders, delivery times vary depending on specifications—typically 2-4 weeks. We work with reliable NZ couriers to ensure safe, trackable delivery. For urgent requirements, we can often arrange expedited shipping. Contact us to discuss your timeline and we'll do our best to accommodate your needs.

Do you provide training and technical support?

Yes, comprehensive training and support are included with all major equipment purchases. We offer on-site training at your facility, online video tutorials, and detailed user manuals. Our Kiwi technical team is available via phone and email for ongoing support. We also conduct regional workshops throughout New Zealand where you can learn best practices and connect with other water quality professionals. This support is part of our commitment to ensuring you get maximum value from your investment.

Can I see the equipment before purchasing?

Absolutely! We encourage site visits and product demonstrations. Contact us to arrange a visit to our facility or to schedule a demonstration at your location. For councils and large organizations considering significant investments, we can bring equipment samples and provide hands-on demonstrations to your team. We want you to be completely confident in your purchase decision.

What payment options are available?

We accept multiple payment methods to make purchasing easy: direct bank transfer, credit card, purchase orders (for approved accounts), and flexible payment plans for larger projects. For qualifying councils, iwi organizations, and educational institutions, we offer 30-day payment terms. Contact us to discuss the payment option that works best for your organization.

Do you offer equipment trials or demo periods?

Yes! For select products and significant investments, we can arrange trial periods so you can evaluate equipment performance in your specific application. This is particularly valuable for councils or organizations making long-term monitoring commitments. Trial terms vary by equipment type and project scope—contact us to discuss whether a trial period is available for your needs.

How do I stay updated on new products and special offers?

The best way to stay informed is to contact us and ask to be added to our mailing list. We regularly send updates on new products, special promotions, seasonal discounts, and upcoming workshops. You can also follow us on our social media channels or check back on our website regularly. For immediate inquiries about current promotions, email sales@advanceaquaeextraction.com or use our contact form.